2017 Latin America Forum

The New Digital Workplace

Unlocking Opportunities to Achieve Business Outcomes and Drive Organizational Change

May 24–26, Miami

Event Agenda

Click on the titles to expand or collapse.

WEDNESDAY, MAY 24

12:00Forum Registration Opens

12:00–13:00Lunch

13:00–13:30Welcome to Forum 2017 – Opening Remarks

Julio PortalatinPresident and CEO, Mercer

13:30–15:00Reimagining the Employee Experience and Our Digital Workplace: A Mercer Perspective

Employees expect their employers to provide sophisticated digital tools to enable them to focus on their work and develop fulfilling careers. How can employers ensure they’re designing experiences that will engage employees and win the talent war?

The digital age has afforded many opportunities to enable employees to work remotely and on the go while improving their ability to build their networks, collaborate with their clients, and share content and learning opportunities. What is the digital workplace road map — critical to success in the next five years?

Barney LoehnisGlobal Digital Leader, Mercer

Eric GutierrezHead of Compensation & Benefits, Capital One

15:00–15:30Networking Break

15:30–17:00Mend the Gap: How to Bring Financial Security to an Aging Workforce in Latin America

Global retirement systems play a critical role in society and impact virtually every major stakeholder group as well as the broader economy and financial system. Historically, public and private institutions managed and pooled the risks of individuals and guaranteed certain outcomes to individual participants, but that system has slowly been supplanted by one where each individual is personally responsible for his or her retirement and financial well-being.

This is a serious concern in Latin America, as, in general, there is a limited retirement savings culture, the social security systems provide limited coverage and are generally underfunded, and the population is aging. Retirement readiness has become a critical topic for organizations across the region to support a multigenerational workforce, succession planning, attraction and retention.

In this session, we highlight key aspects of Mercer’s latest research and explain what these evolving trends mean for the future of retirement. We discuss what stakeholders can do to drive change — from the individual level to the corporate level to the government level. In this discussion, we also share an overview on public and private systems tracked by the Melbourne Mercer Global Pension Index (MMGPI), the world's most comprehensive comparison of global pension systems, measuring 27 systems against more than 40 indicators to gauge their adequacy, sustainability and integrity.

David AndersonPresident, Growth Markets Region, Mercer

André MaxnukPrincipal – Mexico, Mercer

17:00–18:30Client Case Study – A Data-driven Approach for Enhancing Leadership Effectiveness and Employee Engagement

This talk explains the conceptual and empirical links between leader personality, employee engagement and organizational effectiveness. Using the Engaging Leader tool recently developed by Mercer | Sirota and Hogan Assessments, the presenters illustrate how a scientific and data-driven approach to understanding leaders and their teams can enhance self-awareness and, in turn, leader effectiveness.

Tomas Chamorro-PremuzicCEO, Hogan

Patrick HylandHead of R&D, Mercer Sirota

18:30–19:30Networking Break

19:30Conference Dinner

THURSDAY, MAY 25

07:15–08:15Breakfast

08:15–08:30Welcome to Day 2

David AndersonPresident, Growth Markets Region, Mercer

08:30–10:00Keynote Speaker: The Employee Experience Advantage – Why Organizations That Invest in Employee Experience Crush Those That Don't

Employee engagement scores have never been lower, but investment in these programs is at its highest. Why such a disconnect? For most organizations, employee engagement has become an adrenaline shot designed to boost engagement scores in the short term. It comes in the form of perks such as free food, comfortable offices and the ability to work from home a few days a week. Employee experience, on the other hand, is a long-term solution that helps design an organization with people at its center. Instead of forcing employees to adapt to outdated workplace practices, experiential organizations develop new workplace practices around their people.

In this session, Jacob will share research from his latest book, The Employee Experience Advantage, to shed light on what employee experience is, how organizations are designing it and how much ROI companies can expect.

Jacob MorganBest-Selling Author, Keynote Speaker and Futurist

10:00–11:30Panel Discussion: Innovation in Healthcare

In 2016, 296 digital health companies each raised more than $2M Analytics, genomics, wearables/biosensing, telemedicine, digital medical devices and population health management represent the top categories of funding. This plenary will present an understanding of our current marketplace and what it means for employers.

Principal topics:

  • Emerging trends and solutions
  • Leading vendors and how to evaluate a company
  • Perspective on best-in-class approaches and differentiators
  • The story of an employer who has embraced digital health for his population and what he has learned
  • How to navigate in a rapidly changing landscape
  • Readiness of Latin America to embrace digital health

David KaplanSenior Partner – San Francisco, Mercer

Eduardo MarchioriCountry Leader — Brazil, Mercer Marsh Benefits

Milt EzzardGlobal Benefits — California, Activision Blizzard

11:30–12:00Networking Break

12:00–13:30GROUP SESSION A

Interactive Session: Practicing Innovation in Healthcare

The goal of the session is to expose the audience to some leading digital health companies working in the employer space to give participants a sense of how these solutions can work in their environments.

The session attendees will roleplay venture capitalists with a set amount of money to invest. Four companies will pitch their products, emphasizing the value proposition for employers and how their solutions work. At the end of the session, each investor will divide his or her investment fund among the four companies, and we will see which pitches most resonated with the audience. Attendees will leave the session with a clearer notion of the role digital health companies can play in their employee strategy.

Facilitator

David KaplanSenior Partner – San Francisco, Mercer

Guests

Tatiana PieperCo-Founder and Marketing Director, Flowing

Daniel EtraCEO, Rethink

Manny HernandezSVP, Member Experience and Strategic Product Alliances, Livongo

Mark MillerVP, Provider Solutions, Wildflower Health

A Holistic Approach to Gender Diversity: Leveraging Technology to Address the Unique Career, Health and Financial Needs of Women in Your Workforce

Is your company one of the growing number of organizations rethinking their approach to gender diversity — as a driver of growth and innovation? Marcelo Modica, Mercer’s Chief People Officer, along with Ana María Weisz, leader of Mercer’s When Women Thrive team, share how to propel your business and people strategy through the use of data analytics and technology. This session focuses on proven best practices and lessons from Mercer’s own journey to identify gaps, drive behavioral change, accelerate diversity and, as a result, unlock one of the most important elements of an integrated talent and business strategy.

Marcelo MódicaChief People Officer – Mercer

Ana María WeiszWealth Leader for Argentina, Chile, Paraguay, Bolivia and Uruguay, and Women@Mercer LatAm Leader – Argentina, Mercer

Andean Region Workshop (Spanish)

Adriana GonzalezBusiness Segment Leader – Colombia, Mercer

Gabriel RegaladoCountry Leader – Perú, Mercer

Is Latin America Ready to Face the Pension Crisis That's Hitting the World? Country Perspectives

According to a Mercer report, employees in the US spend 13 hours a month on average addressing financial issues. How do financial courage and financial knowledge help?
Concerns about retirement are complicated by several issues:

  • The existing financial gap in most social security systems
  • The lack of a long-term savings culture and individual products
  • Employee mobility across Latin America
  • The corporate perspective on managing retirement programs

In this session, our presenters cover a macro perspective for the region surrounding these issues as well as case studies on how companies are dealing with them.

Clara EstevarenaActuarial Manager, Wealth — Argentina, Mercer

Jorge ServínSenior Consultant Wealth — Mexico, Mercer

13:30–15:00Lunch

15:00–16:30GROUP SESSION B

Compensation Planning 2017: Latin America Forecasts and Trends (Spanish)

A tradition of our HR conference, this session presents a detailed overview of compensation and benefits trends in Latin America as identified by Mercer’s Total Remuneration Survey, focusing specifically on what’s behind the numbers. By correlating information and indicators from different countries and contrasting the region’s results with trends identified by Mercer’s global surveys, delegates receive an updated overview of key compensation and benefits issues and trends across Latin America.

Gerardo García RojasInformation Solutions Leader – Mexico, Mercer

Christian PereiraExecutive Compensation and Pay For Results Leader – Mexico, Mercer

A Holistic Approach to Gender Diversity: Leveraging Technology to Address the Unique Career, Health and Financial Needs of Women in Your Workforce (Spanish)

Is your company one of the growing number of organizations rethinking their approach to gender diversity — as a driver of growth and innovation? Marcelo Modica, Mercer’s Chief People Officer, along with Ana María Weisz, leader of Mercer’s When Women Thrive team, share how to propel your business and people strategy through the use of data analytics and technology. This session focuses on proven best practices and lessons from Mercer’s own journey to identify gaps, drive behavioral change, accelerate diversity and, as a result, unlock one of the most important elements of an integrated talent and business strategy.

Marcelo MódicaChief People Officer – Mercer

Ana María WeiszWealth Leader for Argentina, Chile, Paraguay, Bolivia and Uruguay, and Women@Mercer LatAm Leader – Argentina, Mercer

Inside CEOs' Minds: CEO Challenge Survey 2017

Daniel NadbornyPartner and Global Consulting Leader, LA – Argentina, Mercer

Martín UmaranChief of Staff, Globant

Mexico Workshop

Julieta ManzanoDirector, Business Development – Mexico, Mercer

André MaxnukPrincipal – Mexico, Mercer

16:30–17:00Networking Break

17:00–18:30GROUP SESSION C

Is Latin America Ready to Face the Pension Crisis That's Hitting the World? Country Perspectives (Spanish)

According to a Mercer report, employees in the US spend 13 hours a month on average addressing financial issues. How do financial courage and financial knowledge help?
Concerns about retirement are complicated by several issues:

  • The existing financial gap in most social security systems
  • The lack of a long-term savings culture and individual products
  • Employee mobility across Latin America
  • The corporate perspective on managing retirement programs

In this session, our presenters cover a macro perspective for the region surrounding these issues as well as case studies on how companies are dealing with them.

Clara EstevarenaActuarial Manager, Wealth — Argentina, Mercer

Jorge ServínSenior Consultant Wealth — Mexico, Mercer

Argentina and Chile Workshop

Cecilia GiordanoCountry Leader – Argentina, Mercer

Diego GuaitaCountry Leader – Chile, Mercer

Emotional Salary: How Can Intangible Rewards Improve Engagement, Reduce Turnover and Optimize HR Strategy?

The phenomenon of employees moving laterally from one company to another due to offers they believe are more attractive — and then regretting the decision after some months on the new job — is especially common in Latin America. People don't appreciate what they have until they lose it.

Companies currently invest heavily in HR strategies to improve the workplace experience and enhance engagement. Over time, employees become used to their environments, focus only on their base salaries and lose the total rewards concept, which includes intangible remuneration.

Emotional salary is a program with an individual perspective that helps companies and employees identify value and optimize their total rewards, taking into consideration differences in age, gender and hierarchical levels. This concept has been helping companies increase engagement, reduce turnover, improve the results of organizational climate surveys and validate their remuneration strategies.

Leandro RibeiroSenior Associate – Mexico, Mercer

Rosa María EspinosaRegional Director of Compensations and Benefits for LA, American Express

Brazil Workshop

Marcelo FerrariDirector, Market Development – Brazil, Mercer

Eduardo MarchioriCountry Leader – Brazil, Mercer Marsh Benefits

18:30–21:00Networking Cocktails

FRIDAY, MAY 26

07:30–08:30Breakfast

08:30–10:00GROUP SESSION D

Andean Region Workshop

Adriana GonzalezBusiness Segment Leader – Colombia, Mercer

Gabriel RegaladoCountry Leader – Perú, Mercer

Argentina and Chile Workshop (Spanish)

Cecilia GiordanoCountry Leader – Argentina, Mercer

Diego GuaitaCountry Leader – Chile, Mercer

Brazil Workshop

Marcelo FerrariDirector, Market Development – Brazil, Mercer

Eduardo MarchioriCountry Leader – Brazil, Mercer Marsh Benefits

Inside CEOs' Minds: CEO Challenge Survey 2017 (Spanish)

Daniel NadbornyPartner and Global Consulting Leader, LA – Argentina, Mercer

Martín UmaranChief of Staff, Globant

10:00–10:15Break

10:15–11:45GROUP SESSION E

Compensation Planning 2017: Latin America Forecasts and Trends

A tradition of our HR conference, this session presents a detailed overview of compensation and benefits trends in Latin America as identified by Mercer’s Total Remuneration Survey, focusing specifically on what’s behind the numbers. By correlating information and indicators from different countries and contrasting the region’s results with trends identified by Mercer’s global surveys, delegates receive an updated overview of key compensation and benefits issues and trends across Latin America.

Gerardo García RojasInformation Solutions Leader – Mexico, Mercer

Christian PereiraExecutive Compensation and Pay For Results Leader – Mexico, Mercer

Mexico Workshop (Spanish)

Julieta ManzanoDirector, Business Development – Mexico, Mercer

André MaxnukPrincipal – Mexico, Mercer

Interactive Session: Practicing Innovation in Healthcare

The goal of the session is to expose the audience to some leading digital health companies working in the employer space to give participants a sense of how these solutions can work in their environments.

The session attendees will roleplay venture capitalists with a set amount of money to invest. Four companies will pitch their products, emphasizing the value proposition for employers and how their solutions work. At the end of the session, each investor will divide his or her investment fund among the four companies, and we will see which pitches most resonated with the audience. Attendees will leave the session with a clearer notion of the role digital health companies can play in their employee strategy.

Facilitator

David KaplanSenior Partner – San Francisco, Mercer

Guests

Tatiana PieperCo-Founder and Marketing Director, Flowing

Daniel EtraCEO, Rethink

Manny HernandezSVP, Member Experience and Strategic Product Alliances, Livongo

Mark MillerVP, Provider Solutions, Wildflower Health

Digital Recruiting – New Technologies for Hiring Best-Fit Talent

Social, mobile, video, text, artificial intelligence, machine learning and gamification are all changing the way companies connect with candidates. Companies that don’t embrace these new technologies won’t be able to attract and engage the best candidates, whether outside or already in your organization. In this session, we learn about new digital technologies that both improve the candidate experience and provide valuable information and insights to hiring managers. Find out how your company can make better hiring decisions by using new technologies and data to supplement human instinct in hiring.

Barbara MarderSenior Partner and Global Innovation Leader, Career, Mercer

Martin Ibañez FrochamSenior Partner, Career — Latin America, Mercer

11:45–12:00Break

12:00–13:30Mercer Global Talent Trends Study 2017 — Empowerment by Design: Today's Business Imperative

The world has changed — and, globally, organizations are changing with it. They seek to create agile, more nimble companies with the ability to learn and respond. But how do you achieve this change?

During this interactive session, we discuss how artificial intelligence and robotics are shaping the nature of jobs and how organizations are evolving in response. We also share talent strategies that can help future-proof your business, along with the skills that are most in demand today.

Find out how C-suite executives, HR professionals and employees around the world are adapting and thriving in this rapidly changing environment.

Topics include:

  • The Disconnect: The C-Suite and HR on the Future of Work
  • Leading on the New Deal: What to Focus on to Attract Top Talent
  • Building a Resilient Organization: How to Mitigate Risk and Build to Adapt

Kate BraveryPartner – Hong Kong, Mercer

Juliana Van WaverenCareer Director – Mexico, Mercer

13:30–13:45Conference Close

13:45–15:00Lunch

PLEASE NOTE: The primary language of the Forum is English. All plenary sessions will be presented in English. PowerPoint materials for all plenary and breakout sessions will also be in English.

However, some breakout sessions are offered in both English and Spanish. Please refer to the agenda, which clearly identifies the presentation language of each session. When you register, you can select sessions based on your language preference.

Register

Contact Information


For information about the event, please contact Natalia Campillos:


For questions concerning the Forum agenda and attendee participation, please click here.

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